HOMEOWNER WARRANTY
We stand behind every home we build.
Every Brownstone Living home comes with a 1-2-10 warranty administered by ACES Builders’ Warranty — one year on workmanship, two on systems, ten on structure.
EMERGENCY?
Active water leak, no heat or A/C, electrical hazard or gas smell — call your trade contact list first, or call our warranty line at 346-295-5006. For gas, leave the home and call CenterPoint at 888-876-5786.
WHAT'S COVERED
Three layers of coverage, from closing day forward.
1
YEAR ONE
Workmanship & materials
Finishes, cabinetry, tile, flooring, doors, trim, paint, drywall and the rest of the visible home. Anything that doesn’t meet the ACES performance standards gets fixed.
2
YEARS ONE & TWO
Systems
Plumbing, electrical and HVAC delivery systems — the pipes, wiring and ductwork behind the walls — are covered to the specified performance standards for two years.
10
YEARS ONE THROUGH TEN
Structural
Major structural and foundation defects are covered for ten years from the date of closing — the longest-lasting protection on your home.
Your warranty booklet from ACES Builders’ Warranty is the governing document and spells out the performance standards and homeowner maintenance responsibilities. Appliance warranties are provided separately by each manufacturer.
HOW IT WORKS
Submitting a request takes two minutes.
01
Submit the form
Describe the issue and where it is. Photos help — attach a couple if you can. This form is your written Request for Warranty Performance under the ACES warranty.
02
We confirm receipt
You’ll hear from us within two business days to confirm the request and, if needed, schedule a look.
03
We assess & schedule
We review against the ACES performance standards and coordinate the right trade. We’ll give you at least 24 hours’ notice before any visit.
04
We fix it & follow up
Covered repairs are completed within 60 days of your request, documented, and we check back to make sure you’re satisfied.
WARRANTY REQUEST
Tell us what needs attention.
Use this form for any non-emergency warranty item. One request per issue is easiest for us to track — submit a second form if you have more than one.
BEFORE YOU SUBMIT
Check your ACES Homeowner Maintenance Guide first — caulk, grout, filters and drainage are normal upkeep rather than warranty defects.
Have your closing date handy; coverage windows run from that date, and requests must be received within 30 days after a coverage period ends.
Noticed something structural? Report it within 60 days of discovering it.
COMMON QUESTIONS
What homeowners usually ask.
What counts as an emergency?
Anything that can cause damage or is unsafe if it waits: an active leak, a sewer backup, no heat or cooling in extreme weather, an electrical hazard, or a gas smell. Call the warranty line at 346-295-5006 — don’t wait on the form.
Can I call the plumber or electrician directly?
Yes. At closing we give every homeowner a trade contact list for exactly this reason. For emergencies, call the trade first and let us know afterward so we can document it.
Is nail-pop, settling or hairline cracking covered?
Minor drywall cracks and nail-pops are normal in a new home’s first year as it settles. The ACES standards define what’s within tolerance; we address them at the one-year mark along with anything else on your list.
What about appliances?
Appliances are covered by their manufacturer warranties, not the builder warranty. Register them after move-in; the paperwork is in your closing packet.
Does the warranty transfer if I sell?
Yes, to a buyer who lives in the home as their primary residence. The new owner completes a Warranty Transfer Form from ACES at the time of sale; coverage continues for the remainder of the original terms.
Who is ACES?
ACES Builders’ Warranty is an independent Texas warranty administrator that has served homeowners and builders since 1994. They set the performance standards and act as a neutral third party if a question ever comes up.
WARRANTY DOCUMENTS
Your ACES documents
The sample warranty book spells out the performance standards; the maintenance guide covers what’s yours to keep up. Your signed warranty was provided at closing.
Not sure if it's a warranty item? Ask.
We’d rather hear about it early than late.